FREE SHIPPING! on orders over $100
We’re proud to offer free shipping on non-oversized orders totaling over $100. Orders will ship FedEx Ground. Expedited and over-sized orders will ship at their respective rates regardless of order total. See below for expedited and over-sized shipping rates.
Non-Oversized Items
Shipping charges for non-oversized items are subtotal price based, please contact us or call 800-426-7637 for Next Day Air rates.
The following shipping costs are applied to non-oversized items:
CONTINENTAL UNITED STATES:
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ALASKA AND HAWAII:
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Kayak and Canoe Shipping
UNDER 7 FEET
Kayaks under 7 feet will ship at the flat rate listed on their product page. In some cases, a kayak under 7 feet may need to ship via motor freight, in which case the customer will be responsible for picking up the boat from the nearest freight terminal. When possible, we will ship via FedEx. Residential delivery may incur additional charges.
All Whitewater Kayaks under 7 feet will ship free with an additional purchase of $400 or more in accessories* (excludes additional boat purchases, Jackson Kayaks, used, consignment and demo kayaks / gear). Please call us to take advantage of this offer.
OVER 7 FEET
Kayaks and Canoes over 7 feet in length will ship motor freight to the nearest freight terminal to the customer. The customer will be responsible for picking up the boat from the terminal.
Shipping rates will be listed on each boat’s product page. If no price is listed, $50.00 (which will appear at checkout) covers the first $100.00 in freight. Amounts over $100.00 will be added to the order. We will confirm all charges prior to shipping. Home or Business delivery is available at an additional charge (please inquire before ordering).
USED BOATS
Used Kayak, Canoe & Raft rates vary. If the exact shipping cost is not indicated on the product detail page, contact us or call: 800-426-7637 for shipping rate.
Stand Up Paddle Boards
Inflatable Paddle Boards
All inflatable paddle boards ship free anywhere in the continental US.
Rigid Paddle Boards (Composite & Plastic)
All our composite and plastic paddle boards ship via motor freight to the nearest freight terminal. The customer is responsible for picking their board up from the terminal. Freight charges range from $99 to $199 depending on overall board size and weight as listed on each product page. Shipping to residential and commercial addresses is possible with an additional fee. Please contact us or call 800-426-7637 for a commercial or residential shipping qutoe before ordering.
Oversized Items (not including Kayaks and Canoes)
Oversized items are subject to additional shipping charges based on size and/or weight. Items such as (but not limited to) water containers, dry boxes, one-piece oars/paddles, barrels, firepans, tables, frames and frame components, rafts, and catarafts are considered oversize items. All products exceeding 108 inches (9 feet) in length or 150 pounds in weight must be shipped via Motor Freight.
OVERSIZED WITH FLAT RATE:
The amount is shown on the product description page and a total at checkout in the “Shipping” line. Non-oversized shipping fees may be included in the shipping total if they apply.
OVERSIZED WITHOUT FLAT RATE:
You will be contacted via email with a shipping total once you submit the order. We will not ship your order until we receive your confirmation. Non-oversized shipping fees may be included in the shipping total if they apply.
Motor Freight
Some Rafts and Frames must ship via Motor Freight. All products exceeding 108 inches (9 feet) in length will be shipped via Motor Freight. Shipping is based on weight and/or dimensions. You will be contacted with the shipping total before your order is shipped. Please call for details 800-426-7637.
International Shipping
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
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Register with Bongo and receive a U.S. shipping address. |
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Enter the Bongo address as both your billing and shipping address. |
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Use the credit card that you have on file with Bongo as the payment method. |
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Once the order arrives at Bongo, log into your account to forward to your country. |
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo Banner below to get started! |
Shipping Information and Policies:
We ship primarily with United Parcel Service (UPS) and air shipments with UPS air services. Some items which exceed UPS size limitations (i.e. kayaks, canoes, rafts, frames and one piece oars) can only be shipped by motor freight. Contact us or call: 800-426-7637 for shipping rate.
P.O. Boxes must ship United States Postal Service (USPS) and will be untracked.
Hazardous Materials:
We can not ship Hazardous Materials. All paints, solvents, adhesives, and resins are classified as Hazardous Materials.
Payment Methods:
Visa, Mastercard, American Express, and Discover.
Return or Exchange:
Wrong size? Wrong color? Not happy? Contact us or call: 800-426-7637 or 970-259-3893 to get a return authorization number. Package the item carefully and return to:
360 South Camino del Rio
Durango CO 81301
We will exchange, credit or refund as per your instructions.
Guarantee:
Our guarantee is simple and straight-forward: You must be satisfied. If you receive an item that you are not completely happy with, return it before use and we will replace it or refund your money.
Prices are subject to change. Prices listed on this site may not be correct. Customers will be informed of any price discrepancies prior to shipping.
